Last updated: October 2026

At Rawayeti (Rawayet Food Industry) we want you to be happy with every order. This page explains how delivery works and how to raise a complaint, return or refund request.

Delivery

  • Delivery time: 2 to 3 days after your order is confirmed.
  • Delivery areas: major cities across Pakistan and their outskirts.
  • Delivery charges: Rs 250 per order. Orders of Rs 2,000 or more get free delivery.
  • Payment: Cash on Delivery. Please keep the exact amount ready if you can.

Delivery times can be a little longer during public holidays, bad weather or in remote areas. We will contact you by phone if there is any delay.

Please check your order on delivery

When your order arrives, please check that the packs are sealed, undamaged and match your order. If anything is wrong, see the section on damaged or wrong items below.

Refund and return policy

  • 24-hour complaint window: a complaint must be registered with us within 24 hours of receiving your order. Complaints made after 24 hours cannot be accepted.
  • Unopened items only: for a normal refund or return, the item must be unopened and the seal must be intact. Opened items, or items with a broken seal, cannot be returned or refunded.
  • Once your complaint is registered and checked, we will contact you to arrange your refund.

Damaged or wrong items at delivery

If the item you receive is damaged, leaking, expired or not what you ordered, the “unopened and sealed” condition above does not apply. Please follow these steps:

  1. Contact us within 24 hours of delivery, with your order number.
  2. Send us clear photos or a short video of the item, its packaging and the label or batch details.
  3. Keep the item and its packaging until we confirm. We will check your complaint and arrange a replacement or refund.

Damage caused after delivery, or a change of mind after opening the pack, is not covered.

How refunds are paid

Approved refunds are paid by bank transfer. When your refund is approved, we will ask you for your bank account details (account title, bank name and account number or IBAN). Please share them only on our official phone number or email shown below. We will never ask for your card PIN or any password.

How to register a complaint

Please contact us within 24 hours of delivery with your order number and the details of the problem.

Rawayeti (Rawayet Food Industry)
Phone: +92 344 4734734
Email: Hello@rawayeti.com
Address: 1-KM T-Chowk near NADRA Office, Main G.T Road, Rawat, Islamabad, Pakistan, 45740

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.