Privacy Policy

1. Information you provided us or we gather for you
When you "checkout" or signup using email address for registering as a user, you provided us information. This includes your name, personal information, mobile number, profile, email address, you used to sign up, and any other information you provide us. If you're using rawayeti on your mobile device, you may provide us permission to access by logging via facebook or twitter, which may be allow us to obtain information from those account (friends & family). You can also choose to provide us with your location data. The information we obtain from those services depends on your settings or their privacy policies. By using rawayeti.com, you agree to the terms of privacy policy. Your personal information (e.g., Name or Contact Information) may be shared with the third party vendors in order to create interaction between the both parties on concerned demand.
2. Password Sharing
When you "checkout" or signup using email address for registering as a user, you provided us information. This includes your name, personal information, mobile number, profile, email address, you used to sign up, and any other information you provide us. If you're using rawayeti.com on your mobile device, you may provide us permission to access by logging via facebook or twitter, which may be allow us to obtain information from those account (friends & family). You can also choose to provide us with your location data. The information we obtain from those services depends on your settings or their privacy policies.
3. Other information we get when you use our product
Using rawayeti.com via mobile apps or website, there is certain information that almost always gets created and recorded in an automated way. Log Data We have set our servers in the form that they automatically record information about your interaction with rawayeti through browsers (Web apps) and mobile (apps). This include the date, time and your clicking behavior with rawayeti in order to track the interaction between users and product. Cookies rawayeti use cookies on the platform. When you access or use the platform, you will provide available certain information to rawayeti and business partners
4. Third Party Social plugins
Rawayeti uses social plugins which are provided and operated by third party comapnies, such-as facebook, google, pinterest's button to share content with third party.
5. Protecting Personal Information
rawayeti recognize that protecting privacy of its customers are important. By Processing any payments via rawayeti, we do not store customers credit card information. Secured socket layer ("SSL") technology is used for processing payment transactions with third-party service provider partners, easypaisa etc. Rawayeti protects it's customer information with a unique ID and password. However, as with most electronic transactions, no method is 100% safe. Therefore, you acknowledge and agree that we assume no liability regarding any loss, alteration, theft or misuse of personal or other information.
6. How do we make changes to this policy?
We may change this policy from time to time, and if we do we’ll post any changes on this page and may be notify our customers via email.
7. Contacting us
If you have any questions about the privacy and policy, you may contact customer services at info@rawayeti.com

Delivery Services

Standard delivery time of good & services
You will receive an email from rawayeti. Please check your spam/junk folders for emails from rawayeti as the email is automatically sent. Standard delivery time is 1-2 working days depend on the area. and we cannot guarantee delivery on a specific date. For bulk buyers delivery depend upon the area and maximum time will be a 6-8 working days. Please note if you request your parcel to be left in an unsecured location Rawayeti foods is not responsible should your parcel "go missing" from that location. We do not offer deliveries on public holidays.

Returns, Cancellations, Refunds, or Exchanges

Returns
Our return policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our mistake or error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 25 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@rawayeti.com or call us at 03316366675
Returns / Exchanges
We only replace items if they are defective, damaged, or where you have received a size or item different from what was ordered. If you need to exchange it for the same item, send us an email at info@rawayeti.com or call us at 03316366675 once your exchange request has been approved, you will need to send your ship your item(s) to us at: Basement Butter & Bread Main Market, SOAN Garden, Islamabad OR our delivery services section will contact you
Sale items
Sale items cannot be refunded
Shipping
To return your product, you should mail your product to: Attn: Basement Butter & Bread Main Market, SOAN Garden, Islamabad. You will be responsible for paying for your own shipping costs for returning your item (If shipping cost is charged). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on when we receive your product at our facility, where you live, and the amount of time it takes to manufacture the product you want, the shipping and delivery time of your replacement item may vary. Please check our website for estimated production and shipping times for the product you desire. We are not responsible for international taxes or customs fees We require all items that are being shipped back to us to have a trackable shipping service or receipts. Please email this information to: info@rawayeti.com. We do not guarantee that we will receive your returned item.